¶ How to Access PocketCloud Files via FTP?

FTP (File Transfer Protocol) is a widely used standard protocol for transferring files over a network. With FTP, users can connect to PocketCloud remotely to browse, upload, download, and manage files from different client devices.

FTP provides the following main features:

1. File Upload and Download - Transfer files between local devices and PocketCloud over the network.
2. Remote File Management - Create, rename, move, and delete files or folders on PocketCloud.
3. User Access Authentication - Use account credentials to control access and improve security.
4. Cross-Platform Access - Connect from Windows and macOS with FTP-supported clients.

¶ Enable FTP

By default, FTP is disabled. You need to manually enable it by following these steps:

1. Open the File Services section in the app.
   
2. Tap FTP Service.
   
3. Toggle the switch to turn on the FTP service.
   

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¶ Accessing on Windows

1. Press Win + E to open File Explorer.
2. Enter ftp://NAS_IP_Address:21 or ftps://NAS_IP_Address:21 in the address bar, then press Enter.
3. Enter your User name and Password when prompted, and click Log On.
4. You can now browse and manage PocketCloud files in File Explorer.

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¶ Accessing on macOS

1. Open Finder, select Connect to Server
2. Enter ftp://NAS_IP_Address:21 or ftps://NAS_IP_Address:21, then click Connect.
3. Enter your Name and Password, then click Connect.
4. You can now access PocketCloud files from Finder.
   

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¶ Accessing on Other Clients

• Connection information
  • IP: NAS_IP_Address
  • Port: 21 by default
  • Account: NAS device login username
  • Password: NAS device login password
• Mount directory description
  • Main SSD: /login_username
    • Example 1: All directories. If the current user is test, the mount directory is /test
    • Example 2: A specified directory. If the current user is test, the mount directory is /test/Pictures
    • Other: Multiple users are supported, and each user corresponds to one mount directory
  • External storage: /external_storage_name
    • Example 1: All directories. If the external SD card name is SD 60GB BA26, the mount directory is /SD_60GB_BA26
    • Example 2: A specified directory. If the external SD card name is SD 60GB BA26, the mount directory is /SD_60GB_BA26/Pictures
  • ⚠️ Note:
    • Some clients cannot use only the root directory /; specify the corresponding mount directory above
    • After upgrading from firmware <= 3.1.0.16 to the latest firmware, the mount directory is adjusted. Use the mount method for the new version